Refund and Returns Policy

To be eligible for a refund and returns with Arkway taxi Naples FL, your cancellation must be 48 hours prior to pick up time and date.

You may call, email or text to let us know. Your refund or return policy will not be honored otherwise. We don’t accept Perishable goods such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items- refund and return policy:

Gift cards
Downloadable software products
Some health and personal care items

To complete your refund policy, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. They are certain situations where we grant only partial refunds:

Book with obvious signs of use, Open CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record., Any item must be in its original condition. Do not return Any item that is more than 30 days after delivery

Once we receive and inspect your return , we will send you an email to notify you that we receive your item. We will also notify you of the approval or rejection of your refund and return policy. If we approve it, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refund and return policy

If you don’t receive a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before they post your refund, contact your bank. There is often some processing time..

Exchanges

We only replace items if they are defective. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Exchanges

Gifts